NAHYMAR

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

Can I return my order?

Yes, you can.

If you are not satisfied with the items you have ordered, you may return them within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

1. The order must include all original parts, components, and packaging in the same condition as received.

2. The product must show only normal handling. Damage caused by misuse or negligence is not eligible.

3. Products where hygiene is important must be thoroughly cleaned before the return process begins.

4. Any manufacturing defect must be reported immediately upon receiving the product.

5. We reserve the right to charge shipping costs associated with the return.

6. Returns will be processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to reject returned items if we believe they have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions above, please follow these steps:

• Send an email to hola@nahymar.com

• Include the following information:

  • Order number

  • Reason for the return request

  • Photo of the product (if damaged or defective)

  • Customer's full name

  • Customer's address

Once we receive your request, we will provide you with the correct return address.

Do not send your return to the sender's address. We will provide the appropriate return address after reviewing your request.

The customer is responsible for all return shipping costs.

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CANCELLATION POLICY

Right of Cancellation

You have the right to cancel your order within 14 days from the day you, or a third party designated by you (other than the carrier), receive the goods.

Because we operate with a fully automated order processing system, orders begin processing immediately after they are placed. Therefore, once an order has entered processing or shipping, it cannot be canceled before delivery.

How to Exercise Your Right of Cancellation

To exercise your right of cancellation, please notify Nahymar by sending a clear statement via email to:

hola@nahymar.com

Your cancellation will become effective once we have received the returned goods.

Return shipping costs are the responsibility of the customer.

Orders Already in Transit

Since our products are shipped from Asia, delivery times may be longer and are beyond our control.

If your order has already been shipped, cancellation is no longer possible. Please wait until you receive the package and then follow the return procedure.

To help us process your refund more quickly, please send us the return shipping confirmation once the package has been shipped.

Refunds

If your cancellation is approved, we will refund all payments received from you, excluding the original shipping costs and any additional shipping charges resulting from choosing a delivery method other than our standard shipping option.

Refunds will be issued within 14 days after we receive both:

• Your cancellation request.

• The returned goods.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

No additional fees will be charged for the refund.

IMPORTANT

All returns must be sent to our central warehouse in Asia, and all return shipping costs are the responsibility of the customer.